Effective date: August 10, 2024
Breakout, dBa Meaku, Inc. ("Breakout", “Meaku”, "us", "we", or "our") operates https://www.getbreakout.ai (the "Website") and https://dashboard.getbreakout.ai (the "App") (together, or individually, the "Sites"). Breakout provides certain services to its business customers ("Services"). This privacy policy ("Privacy Policy") describes our collection, use, and disclosure of information.
This Privacy Policy addresses two categories of information:
Customer data: Information we collect and process as a "controller" from our business customers ("Customers"). This includes information about individuals representing our Customers (e.g., employees, contractors).
Service Data: Information we process as a "processor" on behalf of our Customers when they use our Services. This is data our Customers collect from their end-users ("End Users") using Breakout's software.
Our Sites and Services are designed for businesses and their representatives. We do not offer our Sites and Services for use by individuals for personal, family, or household purposes. Accordingly, we treat all personal information we collect from Customers as pertaining to individuals in their capacities as business representatives and not their individual capacities. If you visit our Website, use our App, or receive email communications from us, this Privacy Policy applies to you (as a "Customer") and describes how we collect, use, and disclose your information.
If you are an End User of one of our Customer's websites, applications, or services, then any information collected through Breakout's Services is subject to that Customer's privacy policy. Breakout acts as a data processor for our Customers and does not control the data they collect. You should review the relevant Customer's privacy policy to understand their data practices.
3.1 Customer Data:
We may collect the following information from Customers:
Contact Data: Name, postal address, email address, phone number, company name, job title, and other business contact information.
Profile Data: Username and password for your online account on the Services, and other account details.
Communications Data: Information from your communications with us, including emails, chat logs, support tickets, and social media interactions.
Marketing Data: Preferences for receiving marketing communications, engagement with our marketing materials (e.g., email opens, clicks), and event attendance.
Billing Data: Payment information (e.g., credit card details) necessary for processing payments for our Services.
Usage Data: Information about how you use our Sites and Services, including features used, pages visited, and time spent on the platform.
Device Data: Information about the device you use to access our Sites and Services, including device type, operating system, browser type, IP address, and unique device identifiers.
3.2 Service Data:
As a data processor, we collect and process Service Data only as instructed by our Customers. This may include:
End User Data: The types of End User Data collected by our Customers will vary depending on their specific use of our Services. It is the Customer’s responsibility to define what data is collected and ensure it is done so in a transparent and lawful manner. This may include, but is not limited to, website visitor data, lead information, and marketing campaign performance data.
Customer Provided Data: Customers may provide data to Breakout to be used in conjunction with the services.
3.3 Information from Other Sources:
We may combine personal information we receive from you with information from other sources, such as:
Public sources: Publicly available information, such as company websites and professional profiles.
Marketing partners: Joint marketing partners or event co-sponsors.
Third-party data providers: Business contact information providers.
4.1 Customer Data:
We may use your personal information for the following purposes:
Providing and Improving Services: To provide, maintain, and improve our Sites and Services, including developing new features and functionality.
Account Management: To create and manage your account, authenticate users, and provide customer support.
Communication: To communicate with you about our Services, including sending important updates, notifications, and marketing materials (subject to your preferences).
Personalization: To personalize your experience on our Sites and Services, including displaying relevant content and advertisements.
Marketing: To send you marketing communications about our Services and other offerings, including targeted advertising (subject to your preferences).
Legal Compliance: To comply with applicable laws and regulations, and to protect our legal rights.
Business Operations: To operate our business, including conducting internal research, analyzing data, and improving our business processes.
4.2 Service Data:
We process Service Data solely for the purpose of providing the Services to our Customers, in accordance with their instructions and applicable data processing agreements. We do not use Service Data for our own purposes.
5.1 Customer Data:
We may disclose your personal information to the following categories of recipients:
Service Providers: Third-party service providers who assist us with our operations, such as hosting, data analytics, marketing, and customer support. We ensure these providers are contractually obligated to protect your data.
Advertising Partners: Advertising networks and platforms for targeted advertising purposes (subject to your preferences).
Third-Party Integrations: Third-party applications and services that you choose to integrate with our Services (e.g., CRM systems).
Professional Advisors: Professional advisors, such as lawyers, auditors, and consultants.
Business Transferees: In the event of a merger, acquisition, or other business transfer.
Legal Authorities: When required by law or legal process.
Affiliates: Our affiliated companies for operational purposes.
With Your Consent: We may disclose your information with your consent or at your direction.
5.2 Service Data:
We only disclose Service Data as instructed by our Customers.
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements.
Your information may be transferred to and processed in countries outside of your jurisdiction, including the United States. We will ensure appropriate safeguards are in place for such transfers.
You may have certain rights regarding your personal information, depending on your location and applicable law. These rights may include:
Access: The right to access the personal information we hold about you.
Correction: The right to correct any inaccuracies in your personal information.
Deletion: The right to request deletion of your personal information.
Objection: The right to object to the processing of your personal information.
Restriction: The right to restrict the processing of your personal information.
Data Portability: The right to receive your personal information in a portable format.
To exercise these rights, please contact us at privacy@getbreakout.ai.
Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
We may update this Privacy Policy from time to time. We will post any changes on our Sites and notify you as required by applicable law.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Meaku Inc.
978 Cera Dr
San Jose
CA 95129